Help & Support
Get the help you need to make the most of W8Log
Frequently Asked Questions
General
Getting Started
Workout Logging
Data & Analytics
Plans & Pricing
Privacy & Security
Customization & Advanced
Roadmap
Troubleshooting Guide
App Crashes or Freezes
- Force close and reopen the app
- Restart your device
- Update to the latest app version
- Clear app cache in device settings
- Reinstall the app if issues persist
AI Misunderstanding Workouts
- Be more specific in descriptions
- Use standard exercise names
- Specify units clearly (lbs, kg, etc.)
- Report misinterpretations to help improve AI
Account & Billing
- Check subscription status in app settings
- Verify payment method is valid
- Review billing history
- Contact support for billing disputes
Still need help?
Our support team is ready to assist you with any questions or issues you might have.
Contact Support